Access to Remedy

Access to remedy is a crucial component of companies’ responsibilities to respect human rights. For companies, this involves the establishment of grievance mechanisms to process complaints and allegations and co-operating in remedial processes when harms do occur.

Listen to Andrea Shemberg, GBI Co-Chair and former member of Team Ruggie, talk about why access to remedy is important for business.


Listen to Ines Andrade, Social Standards Coordinator for Cerrejon, talking in 2013 about the setting up of their grievance mechanism.

“We are aware of the challenges ahead but we are convinced that the Complaints Office can help the company respect human rights, it contributes to having a social license to operate, and it has definitely helped us to understand and address our impacts in a strategic way.”


Listen to Thorsten Pinkepank, Director, Corporate Sustainability Relationships, BASF talk about their grievance mechanisms.

“Grievance mechanisms are an important complement even for the best human rights due diligence process in place: firstly, because they help to identify potential or actual impacts on stakeholders at an early stage, and, secondly, because they address concerns by stakeholders before they turn into grievances, and so help to prevent grievances from escalating.”

Briefing for business

Read GBI and Clifford Chance’s briefing for business “access to remedy: the final frontier?” which addresses:

  • What does business need to know?
  • Judicial mechanisms
  • State-based non-judicial mechanisms
  • Other non-judicial mechanisms
  • Key resources

Recent trends

Read GBI and Clifford Chance's briefing on recent trends and developments in access to remedy.